Cowboy Outfitters, thanks to the outstanding support of our customers, visitors and western industry partners, has become the World's Premier Cowboy Store. Cowboy Outfitters' customers hail from all of these United States and every continent except Antarctica (so far). To learn more about Cowboy Outfitters, please select one of the following topics or scroll down. We have endeavored to anticipate most questions; however, if your question is not answered here, please feel free to contact us at any time: A Word From The Management
We would like to sincerely thank you for showing
an interest in the cowboy way of life and for visiting our web pages.
Thanks to the Internet, people from all walks of life and geographic areas can come together to share common interests as never before. We see our mission as making aspects of the cowboy
life from both yesteryear and today accessible to everyone. If you are
interested in cowboy products or cowboy issues, one of the most
useful things you can do is take a second and provide us with
your feedback. We listen to your comments and appreciate people who take the opportunity to communicate with us in a constructive way. This is especially true if you are interested in a specific cowboy item and you cannot find it on our web site. This will help us determine which gaps need to be filled (please keep in mind that our specialty is quality, made-in-the-USA goods). You may also contact the management directly with any of your questions, praise or concerns, if you wish. We hope you enjoy your visit here; please return often as our site is constantly changing. Sincerely, Toll-free: (800) 791-7264 214 South 4th Highlands, Texas 77562 Sales Tax (Texas Residents Only) Residents of the State of Texas will be charged 6.25% sales tax on their order. Cowboy Outfitters guarantees that our products will be of the highest quality and workmanship possible and free from any defects. If you order a custom made item, that item is being made just for you. While we will make every reasonable effort to make sure that the product fits you and you are happy with it, there can be no returns on custom goods (custom goods include our custom hats, boots, holsters, saddles, other leather goods and any specially sized or customized product). For non-custom items, the item should be returned within 10 days of receipt after requesting a return receipt code from Cowboy Outfitters to receive a full product refund or store credit. To get a return receipt code, please send a message to info@cowboyoutfitters.com. If this product was damaged or defective in some way, Cowboy Outfitters will refund the cost of shipping the product back to us. If there was some other problem (wrong size, just didn't like the product), then the customer is responsible for return shipping and insurance. No refunds will be made until we receive the item back in salable (unworn and unused) condition with all tags intact. In all cases, a return receipt code will be required on all returns. Cowboy Outfitters may, on a case by case basis, accept returns on items that have been kept longer than 10 days or lacking a return authorization. In these cases, Cowboy Outfitters reserves the right to charge a 20% restocking fee of the original purchase price of the item. Questions regarding this policy may be addressed to info@cowboyoutfitters.com. Regarding shipping times, we deal with small factories and our own craftspeople who produce high-quality goods in small quantities. We do try to fulfill orders as quickly as possible. Orders are usually received within 5 to 10 business days, if the item is in stock. Out of stock items can take 2 to 4 weeks or longer. Exceptions are custom products, which may take from four weeks to four months to arrive, depending on the item and the time of year (production time for custom items should be included on each product page; otherwise, please feel free to email us with any questions). Some custom items may even take longer. We will keep you informed on the arrival date of your products and you may query us at any time regarding the status of an order. We may be able to accommodate rush or immediate orders if you specify the date you need the item(s) by in the comments section at the end of the order form (please also indicate whether we should ship the item even if we cannot meet the deadline). There are two different shipping options available, Regular and Expedited shipping. We may use either United State Postal Service (USPS), United Parcel Service (UPS) or Federal Express (FedEX) as the carrier.(Note:Federal regulations prohibit the shipment of aerosol products by air. Aerosol items can only be shipped via Standard shipping, and not by Next Day Air, 2 Day Air, or USPS Priority Mail). We do not specify which service is being used because there is the possibility that the item will be shipped directly from the factory and preferred carriers vary depending on where the factory is located; we also try to choose the most expeditious method of delivery based on when the item was ordered, the day of the week, and where the item is being shipped to. If you prefer to specify that a particular shipping method be used please send an email with the information. Following are the costs for Regular Shipping:
Expedited Shipping is available for an additional charge - under this method the product, once available, will be shipped via a faster delivery method. Expedited Shipping does not affect the production time, if there is one, it only specifies that a faster shipping method will be used when the item is ready to ship. Expedited Shipping does not mean "Next Day Shipping," but it will usually cover 2nd day shipping. If you prefer Next Day Shipping, please send an email.
Any personal identifying information you provide to Cowboy Outfitters via the Internet or through any or other medium is for the exclusive use of Cowboy Outfitters and Cowboy Adventures, Inc. We will not sell this data or otherwise make it available to anyone outside of Cowboy Adventures, Inc. without the permission of the customer. We will maintain a database of customers in order to make them aware of new products and services offered by Cowboy Outfitters and Cowboy Adventures, Inc. Certain Internet partners may become aware of visitors' general online preferences in aggregrate, but they will not be given individual identifying information (data such as names, contact information and credit card numbers will not be released). Any questions regarding our privacy policy should be sent to info@cowboyoutfitters.com. We care about the privacy of our visitors and customers and we actively enforce this policy. All online transactions at Cowboy Outfitters are handled with industry-standard secure socket layer (SSL) encryption using the "Stronghold" secure server. In our opinion, this is the best security program available on the market today. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. Your credit card number is never transmitted by email or any unencrypted format. We have been able to find no instances of security compromises using our software, which is employed by many other leading online stores. Of course, there is always a danger that unscrupulous people will find a way to obtain credit card numbers, but with Cowboy Outfitters you are safer than if you used your credit card in a store or restaurant. We will continue to improve security to take advantage of the latest improvements in the technology. If you have any questions about security here at Cowboy Outfitters, please send a note to info@cowboyoutfitters.com. Cowboy Outfitters maintains an Affiliate program for western and cowboy-oriented web sites suitable for family viewing. Participation in this program is limited to web sites that enjoy a minimum traffic level and that maintain a web site consistent with western values and ideals. Cowboy Outfitters is also negotiating partnership agreements with other web sites interested in the western way of life and/or providing services to Internet users looking for products and information dealing with cowboys, cowgirls and the west. If you are interested in our Affiliate program, wish to discuss partnering with Cowboy Outfittters, or have a general question please send a message to info@cowboyoutfitters.com with the word "Affiliate" or "Partner" (or "Pardner", of course) in the subject line of the message. The Cowboy Outfitters Store and CowboyOutfitters.com web site are owned and operated by Cowboy Adventures, Inc., a Texas corporation registered in Highlands, Texas. Please send any press, employment, investor or other corporate queries to feedback@cowboyoutfitters.com. info@cowboyoutfitters.com  (Select any picture to ENLARGE it)
Website queries: webwrangler@cowboyoutfitters.com Contact a manager: feedback@cowboyoutfitters.com Toll Free Phone: (800) 791-7264 Local & Overseas: (281) 426-3280 Fax: (800) 878-3970 Copyright© 1998-2009 by Cowboy Adventures, Inc. Cowboy Outfitters® is a registered trademark of Cowboy Adventures, Inc. Cowboy Outfitters® Logo by Western Artist Randy Follis CowboyOutfitters.com protects visitors and customers with a strict Privacy Policy Prices and availability subject to change without notice; retail prices approximate Text, graphics, audio, design, software, and other works are copyrighted works of Cowboy Adventures, Inc. Redistribution or reproduction of any materials herein is strictly prohibited All Rights Reserved |
